FAQs
1. How should I prepare for my appointment?
Please arrive on time and with a bare face. If you are coming from work and cannot remove your makeup, a clease will be provided. Please have a detailed list of products you are currently using, or bring them with you. Also, try not to purchase any new skincare products before your first appointment as Sace will definitely be recommending a curated home care regimen.
2. How do I know what treatment to book?
If you are unsure of what treatment to book, book the Classic Customized Treatment. It is best to book out 3-4 more treatments at the end of your appointment to avoid any confusion and secure your desired time slot.
3. What is your cancellation and rebooking policy?
We understand that plans can change. Because each appointment is reserved specifically for you, a minimum of 48 hours’ notice is required for all cancellations and rescheduling requests.
Cancellations or reschedules made 48 hours or less before your appointment will be charged 50% of the scheduled service.
Cancellations or reschedules made 24 hours or less before your appointment, as well as no-shows, will be charged 100% of the scheduled service.
Clients arriving more than 15 minutes late may need to be rescheduled and will be subject to the applicable cancellation fee.
All cancellation fees are non-refundable and cannot be applied toward future appointments. Any outstanding balance must be paid before another appointment can be booked.
Thank you for respecting the time reserved for you and for allowing us to provide the best possible experience for every client.
4. What is your late policy?
We understand that life happens, but due to Sace’s rigorous schedule, we run in a very timely manner. If you are going to be late, please call or text to notify us. If you are more than 15 minutes late, your appointment will be rescheduled and you will be charged the full amount of your missed appointment.
5. What if I don’t pay my canellation or late fee?
You will not be able to book your next appointment until the balance is paid. If it is not paid within 5 business days from the date it was due, it will be sent to collections and you will be terminated as a client indefinitely from Sace Aesthetics.
6. Can I bring someone with me to my appointment?
No, we ask that you do not bring ANYONE with you unless you have already communicated with Sace about doing so.
7. Do you offer refunds or exchanges?
No, Sace Aesthetics does not offer refunds on ANY services that have been performed. Once a product leaves our clinic it cannot be returned. If you have a defective product or damaged from shipping, please bring it in clinic so we may exchange it with the company.